Quick Answer: How Does Hermes Return Work?

How do I use Hermes ParcelShop?

Book a courier online or drop your parcel at one of our local ParcelShops or lockers.

Track your parcels and tell us where to leave them.

If it’s not quite right you can return your parcel quickly and easily with Hermes..

Do Hermes collect home?

Go to myHermes and either log in or create a myHermes account. To arrange a courier collection, simply follow the instructions provided. … Hermes can collect your parcel from your home address on a pre-arranged day for £3.95, this will require a printer to print off a collection label.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

How much does it cost to send a parcel with Hermes?

Bring your parcel to life with a video messageTrackedRoyal MailHermes2-5kg£10.55£5.995-10kg£16.80£6.9910-15kg£30.00£9.20Prices quoted are for a standard delivery (compared on 02/05/2020).4 more rows

Is Hermes return free?

Returning your purchase through a Hermes ParcelShop is fast, FREE and really easy.

How do you return a Hermes parcel?

Here’s how it worksChoose your retailer. We return parcels to over 240 retailers. … Enter your order reference and email. That’s all the info you need to return your parcel. … Drop off your parcel at your nearest ParcelShop. Print your returns label and drop your parcel off at your nearest ParcelShop.

Can I return a Hermes parcel at the post office?

Drop off services are offered by Collect Plus, Hermes, UPS, DPD and Parcelforce. You can find your most convenient drop-off points for DPD, UPS, Hermes and Collect Plus using the links below. … Be aware that you cannot drop off parcels at a Royal Mail sorting office – only Post Office branches and Parcelforce Depots.

Does Hermes give you a time slot?

Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in. If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time.

What time will my Hermes parcel be collected?

You can expect your parcel to be collected between 8am to 8pm Monday to Friday, and between 8am to 6pm on Saturdays. We don’t collect parcels on Sundays or on bank holidays. Don’t forget, you can also use any one of our ParcelShops to drop off your parcel at a time to suit you.

How does Hermes parcel drop off work?

Parcelshops operate mainly in convenience stores with long opening hours so you can drop-off parcels whenever it is easiest for you. A ParcelShop delivery is usually one day faster than a courier collection because our daily ParcelShop collections are taken directly to our local depots and injected into our network.

What does on its way back to the retailer mean Hermes?

It means they are returning your parcel to the retailer not to you.

Can Hermes pick up my parcel?

All we need next is a few details about your parcel. You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

Is Hermes cheaper than Royal Mail?

Hermes. As a popular courier service, Hermes delivery costs are fairly straightforward and just like Royal Mail, they tend to be more cost-effective for businesses sending lighter weight packages. It’s worth noting that there is a 15kg and/or 1.2m parcel limit when using this courier service.

What do I do if my Hermes parcel is not delivered?

Your courier will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.

How do I contact Hermes about a missing parcel?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

How long does Hermes return take?

Personal Doorstep Collection We will collect an unwanted parcel right on the doorstep. Stated 6 Day Collection Choose a day of collection up to 7 days ahead, Monday to Saturday. 3 Day Service Returned parcels will be delivered back to you by Day 3.

What does Hermes on its way to courier mean?

Your parcel is at the nearest depot to its destination, waiting for delivery. Out for delivery. Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place.

Can I get a parcel picked up and delivered to me?

“Can I have a Parcel Collected and Delivered to me?” Well yes you can! Simply ask them sender for the weight and dimensions of the parcel and then book your parcel collection on-line and enter the details to be collected and delivered to you.